Terms of Service

1. Subject Matter

These Terms of Service govern the relationship between RackRent Systems LTD ("Company") and the client ("You", "Client") for the provision of colocation, equipment rental, IT consulting, and software development services. Each service is additionally governed by a separate agreement signed by both parties.

2. Account Registration

To access services, you must register on the website and provide accurate and up-to-date information. You are responsible for the security of your credentials and all actions taken from your account.

Certain services may require identity verification (KYC). Without a completed KYC procedure, access to such services will not be granted.

3. Payment and Invoicing

Payment is made on the basis of issued invoices. We accept payments in USD, EUR, and USDT. Payment deadlines are specified in the invoice. If payment is overdue by more than 7 days, the Company reserves the right to suspend services until the outstanding balance is settled.

All prices are stated exclusive of VAT. Applicable taxes are payable by the Client in accordance with the laws of their country.

4. Service Level Agreement (SLA)

SLA parameters (availability, support response time, RTO/RPO) are defined in the individual agreement for each service type. The baseline level is 99.9% infrastructure availability per month, excluding scheduled maintenance, for which the Client is notified at least 24 hours in advance.

5. Prohibited Uses

You may not use our services for:

• Illegal activity, fraud, or spam
• Infringement of third-party rights
• Distribution of malicious software
• Activities violating EU and US sanctions law
• Any activity creating reputational or security risk for the Company

Violation of these requirements entitles the Company to immediately terminate the agreement and block the account without refund.

6. Intellectual Property

All rights to software, trademarks, documentation, and website content belong to RackRent Systems LTD. The Client receives a limited, non-exclusive licence to use the services within the scope of the agreement.

7. Limitation of Liability

The Company is not liable for indirect, incidental, or consequential damages. The Company's aggregate liability is limited to the payments made by the Client in the preceding 3 months. Force majeure events relieve both parties of liability for non-performance.

8. Termination

Either party may terminate the agreement by giving 30 days' notice. The Company may terminate immediately upon the Client's breach of these Terms. Termination by the Company without the Client's fault entitles the Client to a pro-rata refund of prepaid amounts.

9. Governing Law and Dispute Resolution

These Terms are governed by European Union law. Disputes are subject to the jurisdiction of the competent courts at the Company's place of registration. The parties shall endeavour to resolve disputes through negotiation within 30 days before resorting to litigation.

10. Amendments

The Company may amend these Terms by notifying the Client by email 14 days in advance. Continued use of the services after amendments take effect constitutes acceptance of the updated Terms.